Lilibet Privacy Policy

At Lilibet Casino, we take your privacy seriously and are fully committed to protecting the personal data you share with us. This Lilibet privacy policy explains how we collect, use, store, and safeguard your information when you visit our website, register an account, or use any of our services, including our sportsbook and live casino. By using Lilibet casino, you agree to the practices described in this policy, and we encourage you to read it carefully before you register or continue using our platform.

Our online casino is operated by Continental Solutions Limited BV, a company registered under number 148806 at Korporaalweg 10, Willemstad, Curaçao. We operate under a licence issued by the Curaçao Gaming Authority, licence number OGL/2024/1208/0715. As a licensed operator, we adhere to strict standards regarding player data protection, and we apply these standards consistently across all markets we serve, including Norway.

Information We Collect

When you create an account with us or use our services, we collect several categories of information necessary to provide you with a secure and personalised gaming experience. We gather this data directly from you, automatically through your use of our website, and sometimes from third parties such as payment providers or verification services.

• We collect registration details such as your name, date of birth, email address, phone number, and residential address when you register
• We gather identity verification documents, including proof of ID and proof of address, to comply with our licensing obligations
• We record your financial information, such as payment method details, when you make a deposit or request a withdrawal
• We track your gaming activity, including games played, bets placed, wins, losses, and time spent using our slots and live casino
• We collect technical data such as your IP address, device type, browser, and operating system whenever you access Lilibet casino login pages or our Lilibet app
• We use cookies and similar technologies to understand how you interact with our website and to improve your overall experience

How We Use Your Data

We use the information we collect for several important purposes connected to running our online casino responsibly and lawfully. Our goal is always to provide you with a safe, fair, and enjoyable experience while meeting our regulatory obligations.

• We use your data to verify your identity and confirm you meet the minimum age requirements before you can play
• We process your information to manage deposits, withdrawals, and any Lilibet bonus or promotional offer you claim
• We analyse your gaming patterns to detect problem gambling behaviour and support responsible gaming initiatives
• We use your contact details to send account notifications, security alerts, and, where you have consented, marketing communications about our latest Lilibet casino bonus offers
• We rely on your data to prevent fraud, money laundering, and unauthorised access to your account
• We use technical data to maintain and improve the performance of our Lilibet casino app and website

Legal Basis for Processing

We process your personal data on several legal grounds, depending on the nature of the processing activity. In most cases, we rely on the necessity of processing your data to perform our contract with you, meaning we need your information to let you register, deposit, and play. We also process data to comply with our licensing obligations under our Curaçao Gaming Authority licence, to protect our legitimate business interests such as fraud prevention, and, where required, based on your explicit consent, particularly for marketing communications and non-essential cookies.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with carefully selected partners who help us operate our services effectively and lawfully.

• We share data with payment processors to facilitate your Lilibet deposit and withdrawal transactions
• We work with identity verification providers to confirm your age and identity before approving withdrawals
• We may disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required
• We share data with our software and game providers, such as NetEnt, Pragmatic Play, and Evolution, to the extent necessary to deliver our slots and live casino games
• We may provide information to law enforcement agencies if we are legally obligated to do so or to prevent fraud and criminal activity

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Where we are required by law or our licensing conditions to keep certain records, such as transaction history or identity verification documents, we retain that data for the mandated period even after account closure.

Your Rights

We respect your rights regarding the personal data we hold about you. Depending on applicable law, you may have the following rights, and you can contact us at any time to exercise them.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information in your account
• You may request that we delete your data, subject to our legal and regulatory retention obligations
• You have the right to object to certain types of processing, including direct marketing
• You can withdraw your consent at any time where we rely on consent as our legal basis for processing
• You may request a copy of your data in a portable format where applicable

To exercise any of these rights, you can reach our support team through live chat, available 24/7, or by emailing us at kundeservice@no.lilibet.com. We aim to respond to all requests promptly and in accordance with applicable data protection laws.

Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our systems use encryption technology to secure sensitive information, including your financial details, whenever you make a Lilibet deposit or request a withdrawal. We also restrict internal access to personal data to authorised personnel who need it to perform their duties. Despite these measures, no method of data transmission or storage is entirely secure, and we encourage you to use strong passwords and keep your Lilibet casino login credentials confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how visitors use our website and our Lilibet app. Some cookies are essential for our website to function properly, while others help us understand usage patterns and deliver relevant promotional content, including notifications about a new Lilibet no deposit bonus or Lilibet free spins offer. You can manage your cookie preferences through your browser settings at any time.

International Data Transfers

As we operate internationally, your data may be transferred to and processed in countries outside your country of residence, including Curaçao, where our company is registered. Whenever we transfer data internationally, we take steps to ensure it receives an adequate level of protection consistent with this Lilibet privacy policy and applicable data protection standards.

Restricted Territories

We do not accept players from certain restricted jurisdictions, including but not limited to the United States, the United Kingdom, France, Russia, and several other listed countries. If you access our services from a restricted territory, we reserve the right to suspend your account and will not be liable for any resulting loss.

Children's Privacy

Our services are intended exclusively for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it and close the associated account.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data at Lilibet online casino.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal data, please contact our dedicated support team. We offer live chat support 24/7, and you can also reach us by email at kundeservice@no.lilibet.com. Our team is available in Norwegian and English to assist you with any privacy-related enquiries.